Terms of Service
Effective: 7 August 2026 · Version: 2026-08-07
These Terms of Service ("ToS") define the terms of use for the "ControlliQ" web (cloud)-based, internet-connected, AI-powered invoice management and financial platform provided by the Service Provider and available on the https://controlliq.com website ("Website").
1. Service Provider
Composite Solutions Hungary Korlátolt Felelősségű Társaság (company registration number: 13-09-242859; registered office: 2100 Gödöllő, Hős utca 11.; tax number: 29168950-2-13; EU VAT number: HU29168950; bank and bank account number: CIB Bank, 10700581-75713979-51200002 Represented by: Bence Támba, Managing Director; email: team@controlliq.com). Hosting provider: Rackforest Zrt. (registered office: 1132 Budapest, Victor Hugo utca 11. 5th floor B05001.; tax number: 32056842-2-41; https://rackforest.com/).
2. Definitions
For the purposes of these ToS, the following terms shall have the meanings set out below: Service / Software / ControllIQ: the cloud-based (SaaS) financial controlling, invoice processing, reporting and administrative support platform operated by the Service Provider and accessible via the internet, which enables in particular: - the management of incoming and outgoing invoices, - the organisation of financial data, - the preparation of controlling reports, - the monitoring of cash-flow and liquidity data, - AI-based data extraction, automated analysis and decision-support functions, - integration with third-party systems. Subscriber / Customer: the natural person, legal entity or other organisation that enters into a contractual relationship with the Service Provider for the use of the Service, purchases a Subscription, is liable to pay the fee, and uses the Service in the course of their own professional, self-employed, business, accounting, financial or economic activity. The Subscriber is entitled to use the Service and to grant access to additional Users. The Subscriber is responsible for the accesses created within the Service, for the data provided, for the lawful use of the Technical access credentials, and for the activities of the Users authorised by them. User: the natural person who, as the Subscriber themselves or on the basis of access granted by the Subscriber, accesses the ControllIQ system, uses it, or performs any operation, records, views, manages or transmits data within the Service. The User is entitled to use the Service only for purposes connected with the Subscriber's professional, self-employed, business, accounting, financial or economic activity, and only within the scope of the access rights provided to them. Subscription / Subscription Package: the paid or free service package defined by the Service Provider that grants access to specific functions of ControllIQ for a defined period, under specified conditions and with a specified service content. Integrated Service / Integration: any technical connection, data connection or cooperation with an external system or service that the Service Provider makes available as part of or in connection with the Service, including in particular, but not limited to: - the NAV Online Invoice system, - the Billingo system, - the Számlázz.hu system, - email processing services, - AI service providers, - other external API-based services. Technical access credentials: any identifier, login data, authentication data or technical key required to connect the ControllIQ system with external systems or to use certain of its functions, including in particular API keys, passwords, tokens, authentication keys and the technical access credentials of the NAV Online Invoice system. Accounting document: any invoice, voucher, document, invoice image or related data managed, processed, synchronised, uploaded or transmitted within the Service, which contains the mandatory data required by applicable law – in particular the Act on Value Added Tax and the Act on Accounting – or supports the accounting recording of an economic event. This includes in particular the invoice date, serial number, issuer and recipient data, product or service description, fulfilment data, tax base, tax rate, tax amount, payment information, as well as PDF, image, attachment or other electronic document associated with the invoice. AI Functions: the automated technological solutions provided by the Service Provider that support the processing, interpretation, organisation or analysis of data through the application of artificial intelligence, OCR, language models, machine learning or other algorithmic methods, in particular: - data extraction from invoice images, - structured field recognition, - document classification, - preparation of financial summaries, - support for reports, - preparation of automated suggestions. AI Service Provider / AI Sub-processor: the third-party technology provider whose systems are used by the Service Provider for the operation of AI Functions, automated data processing, analysis or data extraction, including in particular OpenAI and other similar providers. The use of such providers, any data transfers, and the detailed rules of data processing are governed by the Service Provider's Privacy Policy in force at the given time. AI Credit / Credit: the unit of account defined by the Service Provider that is used for the consumption of the AI Functions and certain automated processing operations of the Service. Individual operations consume different numbers of Credits; the Credit requirement per operation is published by the Service Provider on the Website and within the Service interface. A Credit does not constitute a means of payment, a payment substitute or a voucher, cannot be exchanged for money, cannot be transferred to third parties, and does not embody independent monetary value. Monthly Credit Allowance: the quantity of Credits selected by the Subscriber and associated with the Subscription, which the Service Provider makes available for each Subscription period and which expires at the end of that Subscription period. Credit Pack: a quantity of Credits that may be purchased independently of the Subscription for a one-off fee, the balance of which carries over between Subscription periods. Price List: the information published by the Service Provider on the Website containing the prices in force at the given time for the Subscription Packages, the Monthly Credit Allowance and the Credit Packs. The Price List forms an inseparable part of these ToS. Email processing: the electronic mail reception function or dedicated email address provided by the Service Provider that enables the User or the Company represented by them to transmit documents – in particular invoices and other vouchers – electronically to the Service. The Service may automatically receive, process, organise or store documents delivered in this way. For technical email processing, the Service Provider may also use an external provider – in particular the Mailgun system – which may act as a data processor on behalf of the Service Provider; the detailed rules of related data processing are governed by the Privacy Policy in force at the given time. Uploaded content / User content: any data, file, document, information, text, attachment or other content that the User uploads, imports, synchronises, transmits or otherwise makes available to the system. Report / Analysis / Statement: any financial, controlling, cash-flow, cost or other business-purpose summary, dashboard, statement or forecast produced, displayed or exportable by the Service. Maintenance: any technical, development, security or operational activity carried out by the Service Provider that serves the proper operation, error correction, development or protection of the Service. Business secret / Confidential data: any fact, information, other data or compilation thereof that is connected to an economic activity, is secret – either as a whole or in the totality of its elements, not commonly known or not easily accessible to persons engaged in the economic activity concerned –, and therefore has monetary value, and with respect to which the entitled party exercises the conduct generally expected in the given situation to keep it secret, with the content defined in Act LIV of 2018 on the protection of business secrets in force at the given time. This includes in particular financial data, invoice data, reports, business processes, contractual information, customer data and other confidential information managed within the Service.
3. Conditions of Use of the Service and Formation of the Contract
3.1. These ToS govern the conditions of use of the Service provided by the Service Provider, as well as the detailed rules of the legal relationship between the Service Provider, the Subscriber and the User. 3.2. The purpose of the Service is to provide the Subscriber and the Users authorised by them with automated, real-time financial transparency, invoice processing, controlling, reporting, administrative, AI-based data processing, automated analysis and decision-support functions. In this context, the Service enables in particular: - automatic or manual receipt, collection, synchronisation, processing and organisation of Accounting documents, including in particular documents received via Integrated Services and Email processing; - collection, structuring, unified display and up-to-date maintenance of financial data; - preparation of Reports, Analyses and Statements; - monitoring of cash-flow, liquidity and other financial indicators; - use of AI Functions, in particular for automated data extraction, processing, analysis and decision support; - more efficient management of financial processes and overview of the real-time financial situation for Subscribers, Users, companies and accounting offices. 3.3. Certain informational content on the Website is available without registration, however, substantive use of the Service – in particular the use of the User account, management of Accounting documents, Email processing, AI Functions, Integrated Services, and access to Reports, Analyses and Statements – requires registration, login, and, in the case of certain functions, a Subscription. 3.4. By starting the registration process available on the Website, providing the necessary data, and accepting these ToS and the Privacy Policy in force at the given time, the Subscriber is entitled to create the access needed for the use of the Service for themselves and for the Users authorised by them. 3.5. The Subscriber is obliged to: - provide true, accurate and complete data during registration; - ensure that the data provided is kept up to date; - ensure that they have authority over the email address provided during registration; - use the Service exclusively for lawful purposes and in compliance with applicable law; - ensure the secure and confidential handling of the login data associated with the User account and of the Technical access credentials; - ensure that the Users authorised by them become familiar with and comply with the provisions of these ToS; - where they provide the personal data of a natural person other than themselves, ensure that the processing is lawful and that the data subject receives the necessary information. 3.6. The Subscriber bears full responsibility for: - the correctness of the data provided during registration; - the lawful availability, accuracy and proper use of the Technical access credentials; - the lawfulness, accuracy, completeness and adequacy of Uploaded content, including in particular Accounting documents; - all activities performed through their User account; - the activities of the Users authorised by them; - the lawful processing of the personal data they provide or load into the Service. 3.7. The Subscriber must notify the Service Provider without delay if: - they detect unauthorised access; - their User account is misused; - a security incident arises; - their Technical access credentials have come into the possession of, or been placed at risk by, an unauthorised person. 3.8. The Service Provider is entitled to restrict the use of the Service, suspend or terminate the User account if: - the Subscriber or any User provides untrue, incomplete or misleading data; - uses the Service unlawfully, improperly or abusively; - endangers the operation or security of the Service, or the interests of other Users; - seriously or repeatedly breaches the provisions of these ToS. 3.9. The Service may be used by multiple Users. The Subscriber is entitled to grant access to additional Users. The Subscriber must ensure that the Users granted access comply with the provisions of these ToS, and bears full responsibility for the activities performed with the accesses granted by them. 3.10. Certain functions of the Service are available only on the basis of a Subscription. The content, term and conditions of the Subscription / Subscription Package are published by the Service Provider on the Website, and its prices in the Price List. Prices are denominated in Hungarian Forints. Unless otherwise specified, prices are net amounts, subject to the applicable value added tax in force at the given time. 3.11. The contract between the Service Provider and the Subscriber for the use of the Service is concluded: - for free services, upon successful registration; - for paid services, upon ordering a Subscription and paying the subscription fee. 3.12. The contract for the use of the Service is concluded electronically. By registering or by ordering a Subscription and accepting these ToS, the Subscriber expressly accepts the terms of the ToS. 3.13. The Subscriber is entitled to terminate their User account at any time via the dedicated interface of the Service or by written notice sent to the Service Provider. 3.14. Upon termination of the contract, of the Subscription, or of the User account, the Service Provider shall delete, anonymise or thereafter process on a limited basis the data relating to the Subscriber and the Users, except for: - data that must be retained by law; - data needed for accounting, tax, contractual or legal enforcement purposes; - data that may lawfully be processed under the Privacy Policy in force at the given time; - data that may be retained in anonymised form for the purposes of developing the Service. 3.15. The Subscriber acknowledges that the Service is an internet-based service that requires an adequate internet connection, a compatible device and a suitable software environment, and that its operation may also partly depend on the availability of Integrated Services, AI Service Providers, Email processing systems and other third-party technical service providers.
4. Intellectual Property
4.1. The source code, object code, database structure and documentation of the Service, as well as the texts, figures, illustrations, videos and other content displayed within the Service and the Website – excluding data uploaded or entered into the Service by the Subscriber or the User – constitute the exclusive intellectual property of the Service Provider and are protected by Act LXXVI of 1999 on Copyright (the "Copyright Act") and other relevant laws. 4.2. The user interface of the Service, including its screen design, layout, navigation and display solutions, graphic elements, icon set, colour scheme and the wording appearing on the interface, constitutes an independent intellectual creation of the Service Provider. It is prohibited to reproduce, multiply, communicate to the public, publish or otherwise exploit the interface as a whole or any substantial part thereof in an unchanged form or in a form confusingly similar to it, including the use for such purposes of screen recordings, screenshots or exported renderings taken from the interface. 4.3. Data collections compiled by the Service Provider within the Service – in particular the help and knowledge base content, master data collections, and classification and categorisation systems – may qualify as databases under the Copyright Act. The extraction or re-utilisation of the whole or a substantial part of these is prohibited. 4.4. The operating logic, algorithms, data processing, classification and analysis methodology of the Service, as well as the underlying technical and business solutions – to the extent that they are not public – qualify as business secrets or protected know-how under Act LIV of 2018 on the protection of business secrets. Their acquisition, use and disclosure are governed by section 10 of these ToS. 4.5. For the term of the Subscription, the Subscriber acquires a non-exclusive, non-transferable, non-sublicensable, limited right of use for the use of the Service as intended and for the purpose defined in these ToS. The Subscriber is entitled to grant access to the Users authorised by them in accordance with the level of authorisation provided to them. 4.6. The Subscriber and the User are in particular not entitled to: - reverse-engineer the Service or any of its elements beyond the scope expressly permitted by law, or obtain or attempt to obtain its source code; - copy or reproduce the Service or its user interface, or create derivative works; - rent, resell, sublicense the Service, or grant access to third parties without the prior written consent of the Service Provider; - apply automated tools, bots, scraping solutions, unauthorised API use or other abusive technical solutions capable of circumventing the operation of the Service, bypassing its restrictions or overloading the system; - produce systematic or bulk screen recordings, screenshots or other captures of the Service interface, and make these available or public to third parties; - use non-public information that came to their knowledge through the use of the Service – in particular the business secrets referred to in section 4.4 – for the purpose of creating, developing or operating a competing service. 4.7. The provisions of section 4.6 do not affect the rights of the Subscriber or the User under Section 59(3) and Section 60 of the Copyright Act, in particular the right to observe, study and test the operation of the Service, and the right to decompile to the extent necessary to achieve interoperability. 4.8. The adoption of the characteristic appearance, interface, name or designations of the Service by which the Service Provider or its service is customarily recognised may infringe Sections 2 and 6 of Act LVII of 1996 on the prohibition of unfair market practices and restriction of competition. In such cases the Service Provider is also entitled to the claims set out therein. 4.9. The right of disposition over data uploaded, recorded, synchronised, managed or transmitted by the Subscriber and the User within the Service – including in particular Accounting documents, Uploaded content and other business data – belongs to the Subscriber or to the entitled party of the given data. The Service Provider does not acquire ownership over such data and is entitled to process it solely for the purposes of providing, operating, maintaining, correcting, developing the Service, fulfilling legal obligations, and achieving the purposes set out in the Privacy Policy in force at the given time. The Service Provider does not use the data for purposes other than those defined in these ToS and the Privacy Policy. 4.10. The outputs produced or supported by the Service, including in particular the Reports, Analyses, Statements, results of AI Functions and other processed data, may be freely used by the Subscriber in the course of their own business operations, provided that this does not result in the transfer or licensing of any rights relating to the Service, its operation, technology, methodology or the intellectual property of the Service Provider. 4.11. The Service Provider is entitled to use anonymised and aggregated data – which are not suitable for identifying persons or the Subscriber – for the operation, error correction and maintenance of the security of the Service, as well as for service development and statistical purposes, in accordance with the Privacy Policy in force at the given time. 4.12. In the event of a breach of the prohibitions set out in sections 4.2, 4.3 and 4.6, the Subscriber shall pay a contractual penalty for breach of contract in an amount equal to twice the Subscription fee due in the twelve months preceding the breach, but not less than HUF 500,000, per infringement. The Service Provider is entitled to the contractual penalty irrespective of whether the element concerned is protected by copyright or any other intellectual property right, and this does not affect the Service Provider's right to enforce damages exceeding the contractual penalty or any other claims. The contractual penalty does not apply to conduct expressly permitted by law under section 4.7. 4.13. In the event of breach of the provisions of this section, or of any other breach of contract or unlawful conduct, the Service Provider is entitled to: - immediately restrict, suspend or terminate access; - terminate the contract with immediate effect; - demand that the infringement be ceased; - enforce compensation for its damages and costs. 4.14. The Subscriber bears full responsibility for any direct and indirect damages, costs and legal consequences arising from the breach of this section.
5. Subscription and Subscription Fee
5.1. The Subscriber shall pay a Subscription fee for the use of the paid functions of the Service in accordance with the terms of the chosen Subscription Package. 5.2. Unless otherwise stipulated, the Subscription fee is payable monthly in advance, and the Subscriber shall pay it via the payment methods provided by the Service Provider. 5.3. Bank card payments may be processed by the Service Provider through an external payment service provider – in particular Stripe. The Subscriber provides the data necessary for bank card payment directly in the system of the external payment service provider; the Service Provider does not manage or store bank card data. The processing of the payment, the execution of the payment transaction, and the related data processing are also governed by the terms and data processing rules of the external payment service provider. 5.4. Following the crediting of the Subscription fee, the Service Provider issues an electronic invoice to the Subscriber in compliance with applicable law. 5.5. If the Subscriber fails to pay the due Subscription fee, the Service Provider is entitled to: - send a payment reminder; - provide an additional deadline; - restrict access to certain functions of the Service; - partially or fully suspend the Service; - terminate the contract in accordance with these ToS. 5.6. Unless otherwise stipulated, the Subscription to the Service automatically renews for the next Subscription period if the Subscriber does not cancel it before the renewal. 5.7. The Subscriber may manage, modify and cancel the Subscription via the dedicated interface of the User account. 5.8. Unless otherwise stipulated, the Subscription fee consists of two elements: the base fee of the Subscription Package, and the fee calculated on the basis of the quantity of the Monthly Credit Allowance selected by the Subscriber. The amounts of the individual fee elements in force at the given time, as well as the selectable Monthly Credit Allowance quantities, are set out in the Price List. 5.9. The Service Provider publishes the amounts of the fees in force at the given time in the Price List available on the Website and on the payment interface displayed when the order is finalised. For the purposes of the formation of the contract, the amount displayed on the payment interface and accepted by the Subscriber shall govern. 5.10. The fee accepted at the time of the order applies to the Subscriber until the end of the current Subscription period. A modification of the Price List does not affect the current Subscription period; the modified fee applies from the next renewal period, subject to the prior notice and right of termination set out in sections 13.2 and 13.3. 5.11. The Monthly Credit Allowance resets to the selected quantity at the beginning of each Subscription period. Any unused Monthly Credit Allowance expires at the end of the Subscription period, does not carry over to the next period, cannot be exchanged for money and is non-refundable. 5.12. The purchase of a Credit Pack constitutes a one-off transaction, performed immediately upon payment by crediting the purchased Credits. The Credit balance originating from a Credit Pack carries over between Subscription periods and is consumed after the Monthly Credit Allowance provided for the given period has been exhausted. The fee for a Credit Pack is non-refundable, except in cases where a refund is mandatory by law. 5.13. Where the Subscription Package or the quantity of the Monthly Credit Allowance is modified, the Subscription period restarts on the day of the modification and the Service Provider issues an invoice on that day. In the settlement, the fee attributable to the unused part of the previous Subscription period is credited on a pro rata basis. The Monthly Credit Allowance is set to the newly selected quantity on the day of the modification. 5.14. If the Credit balance is exhausted, the AI Functions and automated processing operations that require Credits are temporarily unavailable. This does not constitute defective performance of the Service; the functions of the Service that do not require Credits remain available without change. The Subscriber may obtain further Credits at any time by increasing the Monthly Credit Allowance or by purchasing a Credit Pack. 5.15. Upon termination of the Subscription or of the contract, any unused Credit balance – including the balance originating from Credit Packs – ceases to exist, cannot be exchanged for money and is non-refundable. 5.16. The Service Provider may provide a trial period, the duration and content of which are published on the Website. During the trial period the Service may be used free of charge within the scope defined there. The trial period does not automatically convert into a paid Subscription; after its expiry, the paid functions are accessible only on the basis of a valid Subscription. 5.17. The Subscriber uses the Service in the course of their trade, independent occupation or business activity, and is therefore not entitled to the rights of withdrawal and termination applicable to contracts between a consumer and a business. 5.18. The Subscriber acknowledges that sections 5.11, 5.13 and 5.15 contain provisions that differ substantially from customary contractual practice. The Service Provider informs the Subscriber of these separately and in a prominent manner before the order is finalised; these provisions become part of the contract upon the express acceptance of the Subscriber.
6. Service Provider Rights and Obligations
6.1. The Service Provider is obliged to provide the Service in a manner suitable for its intended use and to maintain access for the Subscriber and the Users on a continuous basis, as far as possible. 6.2. The Service Provider strives to operate the Service with high availability, however, it does not guarantee continuous, uninterrupted or error-free operation, in particular in the case of: - Maintenance, - updates, - development, - security measures, - errors of external service providers, - force majeure. 6.3. The Service Provider is entitled to unilaterally modify, develop, update, rework the Service or discontinue certain of its functions, if this is necessary for: - the development of the Service, - legal compliance, - security requirements, - technical operation. 6.4. The Service Provider shall notify the Subscriber in advance, with a reasonable deadline, of material modifications. 6.5. The Service Provider is entitled to restrict, suspend or terminate access in cases of unlawful, improper use, or use that endangers the security of the Service. 6.6. The Service Provider shall give notice of planned Maintenance materially affecting the availability of the Service via the Service interface or by email, where possible at least 24 (twenty-four) hours in advance, and shall endeavour to schedule Maintenance for periods of low usage. Where intervention is required for unforeseeable security or operational reasons, notice may also be given retrospectively. 6.7. Before any restriction, suspension or termination under section 6.5 – where this does not endanger the security of the Service or the rights of third parties – the Service Provider shall inform the Subscriber and, where possible, allow a reasonable deadline to remedy the conduct complained of.
7. User Rights and Obligations
7.1. The Subscriber is obliged to: - use the Service in accordance with these ToS; - pay the Subscription fee on time; - provide the cooperation necessary for the proper operation of the Service; - properly handle the Technical access credentials, login data and authorisations. 7.2. The Subscriber is entitled to: - manage User accesses; - modify and cancel the Subscription; - use the functions provided by the Service as intended. 7.3. The User is entitled to use the Service only within the scope of the access rights provided to them. 7.4. The Subscriber and the User are obliged to refrain from any conduct that endangers the operation of the Service, infringes the rights of other Subscribers or Users, results in unlawful data processing or abuse, or in the course of which they provide the personal data of a natural person other than themselves without a legal basis or without appropriate information. 7.5. The Subscriber may transfer their rights to use the Service to a third party only with the prior written consent of the Service Provider.
8. Termination
8.1. Unless otherwise stipulated, the Subscription automatically renews until the Subscriber cancels it before the start of the next renewal period. 8.2. The Subscriber is entitled to terminate the Subscription via the dedicated interface of the User account or by written declaration sent to the Service Provider. 8.3. The Service Provider is entitled to terminate the contract with immediate effect if: - the Subscriber or the User seriously or repeatedly breaches a material provision of these ToS; - the Subscriber fails to pay the due fee despite an additional deadline of at least 15 days following the payment deadline; - the Subscriber or the User engages in conduct that seriously damages the Service Provider's reputation, business interests or the security of the Service. 8.4. Following the termination of the contract: - the User account may become inactive; - accesses cease; - data processing is governed by the termination-related rules of these ToS and the Privacy Policy. 8.5. The Subscriber may terminate the contract at any time for the purpose of switching to an equivalent service, porting their own data to another provider, or exporting it to their own IT environment. In such cases the notice period shall not exceed two months. 8.6. During the transitional period following the notice – the duration of which shall not exceed 30 days and may be extended at the Subscriber's request where technically justified – the Service remains available on unchanged terms, and the Service Provider shall provide reasonable assistance with the transfer of data. 8.7. During the term of the Service and during the transitional period, the Subscriber is entitled at any time to extract their own data – in particular Accounting documents, master data and Reports – via the Service interface or the application programming interface (API) provided by the Service Provider, in a structured, commonly used, machine-readable format. The Service Provider shall not apply any technical, contractual or organisational obstacle that would unreasonably restrict the Subscriber from switching providers. 8.8. From 12 January 2027, the Service Provider shall not charge any fee for switching providers or for exporting data. Prior to that date, the Service Provider may charge a reduced fee not exceeding the costs actually incurred and directly linked to the switching concerned, the amount of which shall be communicated in advance. 8.9. Following termination of the contract, the Service Provider shall keep the Subscriber's data available for extraction for 30 days, after which it shall be deleted in accordance with section 3.14. It is the sole responsibility of the Subscriber to comply with their own statutory retention obligations – in particular under Act C of 2000 on Accounting – and to extract the necessary data and documents within this period for that purpose.
9. Liability
9.1. The Subscriber and the User use the Service at their own responsibility and risk, taking into account that the Service is an IT system providing financial, administrative, AI-based data processing, reporting and decision-support functions. The Reports, Analyses, Statements, AI Function results and other outputs provided by the Service are for informational purposes only and do not replace accounting, tax advisory, legal or other professional verification. 9.2. The Subscriber is obliged to independently verify the correctness, completeness, adequacy and usability of the data managed, processed or displayed by the Service, in particular the Accounting documents, Uploaded content, AI Function results, Reports, Analyses and Statements. The Service Provider does not accept liability for the accuracy, completeness, error-free nature, timeliness, legal compliance or suitability for business purposes of the results generated, processed or displayed by the Service. 9.3. The Service Provider provides the Service with the professional care that can be expected of it, however, it is not liable for damages arising from: - inaccuracy, incompleteness or error in the data provided by the Subscriber or the User; - error, absence, inaccuracy or unauthorised use of the Technical access credentials; - errors, delays, outages or incorrect data communication of Integrated Services, AI Service Providers, Email processing systems or other third-party providers; - errors in internet connection, network or IT infrastructure, force majeure events or other causes beyond the Service Provider's control; - temporary restrictions necessary due to Maintenance, updates, development or security measures; - inaccuracy, incompleteness, error or differing interpretation of AI Function results. 9.4. The Subscriber acknowledges that the data traffic, data transfer and system connections involved in the use of Integrated Services, AI Service Providers, Email processing systems and other external technical providers may entail specific technological and security risks. The Service Provider takes the technical and organisational measures that can be expected of it, however, it is not liable for damages arising from the loss, damage or unauthorised access of data uploaded, managed or transmitted by the Subscriber or the User, the unauthorised acquisition of Business secrets / Confidential data, or the vulnerability, error, attack or data protection incident of third-party systems, provided that these are not attributable to the Service Provider's intentional or grossly negligent conduct. 9.5. The Service Provider is not liable for indirect, consequential or ancillary damages, in particular lost profits, loss of business opportunity, damages arising from harm to business reputation, and damages arising from data loss or data corruption, unless caused by the Service Provider's intentional or grossly negligent conduct. 9.6. The Service Provider's liability is excluded in all cases of damage arising from the Subscriber's or User's use of the Service contrary to these ToS, improper or unlawful use, incorrect or incomplete data entry, unauthorised access, or any omission by the Subscriber or the User. 9.7. The Service Provider's liability for damages for breach of contract – save for intentionally caused damages and liability for breach of contract that harms human life, physical integrity or health – is limited to the total amount of the Subscription fees actually paid by the Subscriber in the 12 months preceding the damage event. 9.8. With regard to liability for damages caused outside the contract, the provisions of the Civil Code in force at the given time shall apply to the parties. 9.9. The Service Provider informs the Subscriber and the User that the AI Functions – including the conversational (chat) interface available within the Service – operate through the use of an artificial intelligence system, and that when using these functions the User therefore interacts with an artificial intelligence system. Content produced by the AI Functions constitutes machine-generated content, which the User must verify in accordance with section 9.2.
10. Confidentiality
10.1. The Service Provider, the Subscriber and the User are obliged to treat as confidential, without time limitation, during and after the termination of the contractual relationship, any Business secret / Confidential data and any other fact, data, information, document or know-how that comes to their knowledge in the course of the use, provision or operation of the Service or the cooperation of the parties. 10.2. The parties are entitled to process, use or – to the extent necessary – transmit the confidential information that comes to their knowledge solely for the purpose of performing the legal relationship under these ToS, providing and using the Service, fulfilling legal obligations, and complying with official or judicial requests. 10.3. The confidentiality obligation does not extend to information that is demonstrably: - lawfully public at the time of disclosure; - subsequently becomes public through no fault of the obligated party; - must be disclosed on the basis of law, official or judicial order; - lawfully available to the party before disclosure. 10.4. The Service Provider is entitled, to the extent necessary for the provision of the Service, to use subcontractors, data processors, Integrated Services, AI Service Providers and other contributors, provided that the necessary confidentiality and data protection obligations are imposed on them. 10.5. The infringing party is liable under applicable law for damages arising from a breach of the confidentiality obligation set out in this section.
11. Data Protection
11.1. The processing of personal data related to the use of the Service is governed by the Service Provider's Privacy Policy in force at the given time, which is available on the Website. 11.2. The User and the Subscriber acknowledge that the Service Provider processes the personal data necessary for the provision and operation of the Service, the performance of the contract and the fulfilment of its legal obligations in accordance with applicable data protection legislation. 11.3. The Service Provider acts in a dual capacity: - as an independent data controller in respect of its own processing purposes relating to User accounts, performance of the contract, invoicing, and the operation, security and development of the Service; - as a data processor, on behalf of the Subscriber acting as controller, in respect of the personal data contained in the Uploaded content that the Subscriber uploads, synchronises or records into the Service – in particular in Accounting documents and partner data. 11.4. The Subscriber and the User are responsible for ensuring that the processing of personal data uploaded, recorded, synchronised or transmitted within the Service is lawful and, where necessary, that the data subjects receive appropriate information. 11.5. In the course of providing the Service, the Service Provider may also use data processors and external technical service providers, to which and to the detailed rules of data processing the provisions of the Privacy Policy in force at the given time apply. 11.6. In respect of the processing referred to in the second indent of section 11.3, the provisions of this section constitute the written contract required by Article 28(3) GDPR. The subject matter of the processing is the provision of the Service, its duration is the term of the contract, and its nature and purpose are the automated and manual processing, organisation, storage and display of the Uploaded content. The types of personal data processed are in particular the name, address, identification, contact and financial data appearing on Accounting documents; the categories of data subjects are the partners, customers, employees and representatives of the Subscriber. 11.7. The Service Provider processes personal data solely on the documented instructions of the Subscriber – the use of the Service as intended constituting such an instruction – unless processing is required by Union or Member State law; in that case the Service Provider shall inform the Subscriber before processing, unless such information is prohibited by law. The Service Provider shall immediately notify the Subscriber if, in its opinion, an instruction infringes data protection law. 11.8. The Service Provider ensures that persons authorised to process personal data have committed themselves to confidentiality, and applies the appropriate technical and organisational measures required by Article 32 GDPR. 11.9. The Service Provider may engage further processors on the basis of the Subscriber's general authorisation. The further processors engaged at any given time are listed in the Privacy Policy; the Service Provider shall give prior notice of any change, and the Subscriber may object to it, in which case they may terminate the contract in accordance with section 8. The Service Provider imposes the same obligations on any further processor and remains liable for its activities as for its own. 11.10. Through the functions provided by the Service, the Service Provider assists the Subscriber in responding to data subject requests and – taking into account the nature of the processing and the information available to it – in complying with the obligations under Articles 32 to 36 GDPR. In the event of a personal data breach, the Service Provider shall notify the Subscriber without undue delay. 11.11. Following termination of the contract, the Service Provider shall delete the personal data as instructed by the Subscriber or, in the absence of such instruction, upon expiry of the period set out in section 8.9, unless further storage is required by law. The method of extracting the data is governed by section 8.7. 11.12. The Service Provider shall make available to the Subscriber all information necessary to demonstrate compliance with the obligations under this section, and shall allow for audits conducted by the Subscriber or by another party mandated by them, at reasonable intervals and to a reasonable extent. Such audits must not compromise the security of the Service, the data of other subscribers, or the business secrets of the Service Provider.
12. Complaint Handling
12.1. The Subscriber and the User may raise their observations and complaints regarding the Service, its operation, the performance of the contract or the Service Provider's procedures primarily through the Service Provider's customer service at the contact details set out in these ToS. 12.2. Complaints may be submitted in writing by email to the Service Provider's electronic mailing address specified in these ToS, or by post to the registered office of the Service Provider. 12.3. The Service Provider shall substantively examine and respond in writing to the complaint within 30 (thirty) days of its receipt. In the case of rejection, the reasoning of the decision shall be communicated. 12.4. The Service Provider is not required to take a separate record during complaint handling, however, it retains the communications and records related to the complaint for the purpose of fulfilling legal obligations and enforcing rights, in accordance with the Privacy Policy in force at the given time. 12.5. The Service is intended exclusively for business, economic, financial, accounting, controlling and administrative use. By registering or by using the Service, the Subscriber declares that they use the Service in the course of their profession, self-employment or business activity. 12.6. The parties shall primarily attempt to settle any disputes between them amicably, through negotiation. Failing this, the Subscriber is entitled to enforce their claim before the court with competent jurisdiction in accordance with applicable law.
13. Miscellaneous Provisions
13.1. The Service Provider reserves the right to unilaterally modify or supplement these ToS, the terms, functions, Subscription Packages, fees, payment conditions, and the rules governing the operation of the Service, in particular in the event of: - development, expansion, modification of the Service or discontinuation of certain functions, - introduction of new functions or products, - technical, security or operational reasons, - changes in legislation or regulatory obligation, - changes in business or economic conditions. 13.2. The Service Provider shall notify the Subscriber of any modification of these ToS or of the Price List at least 15 (fifteen) days before the modification enters into force, in particular through: - publication on the Website, - notification appearing in the interface of the Service, or - email. 13.3. If the modification contains a provision materially disadvantageous to the Subscriber, the Subscriber is entitled to terminate the contract relating to the Service, with effect from the date the modification enters into force, by ordinary notice in writing, no later than the day preceding the entry into force of the modification. 13.4. If the Subscriber continues to use the Service after the modification enters into force, or does not terminate the Subscription, the Service Provider shall consider this as acceptance of the modified ToS. 13.5. The text of these ToS and of the Price List in force at any given time, as well as their earlier versions marked with their effective dates, are available on the Website. 13.6. In matters not regulated in these ToS, Hungarian law shall apply, in particular the Civil Code, the Copyright Act, the GDPR, the Info Act, and the Act on the protection of business secrets. 13.7. If any provision of these ToS proves to be wholly or partly invalid, unlawful or unenforceable, this shall not affect the validity of the remaining provisions; the invalid provision shall be replaced by a provision that comes closest to the original economic purpose.